Contact Us

We’re here to help 🐾

Questions about fit, installation, orders or warranty? Please email us on the below email address. Our UK team replies within 1–2 business days.

Email
info@pawsloving.com
(For the fastest help, include your order number and a brief description.)

Opening hours
Mon–Fri 9:00–17:00 (UK) · Bank holidays closed

Where’s my order?
Check your confirmation email for tracking. If you still need help, send us your order number and postcode.

Returns & exchanges
Changed your mind? We offer 30-day, no-quibble returns on unused items in original packaging. Start a return via email and include your order number.

Faulty or damaged item
So sorry! Email us within 30 days with your order number, a short description, and a couple of photos of the issue (and packaging if damaged in transit). We’ll sort a replacement, exchange, or refund.

Bought on Amazon?
Please include your Amazon Order ID in your message. If you’re within Amazon’s return window, you can use Amazon returns; otherwise contact us directly and we’ll help.

Trade/press enquiries
For wholesale or media, email info@pawsloving.com.

Postal address (returns only, by arrangement)

PawsLoving Returns

25 The Highlands

Bexhill on Sea

East Sussex

TN39 5HL

Please contact us before sending anything back so we can match your parcel to your case.

Privacy note: we use your details only to respond to your enquiry. See our Privacy Policy for more info.